FAQ

Do You Ship Internationally?

Yes, we can – and often do – ship outside the US. For Canada and other foreign orders, however, please contact us first for a shipping estimate. We’ll be glad to help! For more info, visit our INTERNATIONAL INFO Page here.

What Are Your Office Hours?

MONDAY – THURSDAY: 8:00am – 4:00pm (central)

FRIDAY, SATURDAY AND SUNDAY: CLOSED

Leave a message and we will return your call.
(Closed all major holidays)

Do You Sell Gift Certificates?

Yes, we do! Rogue Hoe Gift Certificates are available for any dollar amount you want. Give us a call at #417-962-5091 or email us at sales@roguehoe.com to customize your gift order.

How do I replace a Rogue Hoe handle?

We recently did a video that shows you how to replace the handle on your Rogue Hoe. You can watch it at https://www.youtube.com/watch?v=lRU75sbm6YA

With a replacement handle and retaining pin and some basic shop tools, you can repair your Rogue Hoe in no time.

(You can purchase a replacement handle here: https://roguehoe.com/handles/ )

How Do I Find a Retailer Close By?

You can find out if there is a retailer of Rogue Hoes closer to you by visiting our “Retail Stores” page and entering your zipcode. It should bring up the nearest stores that carry our tools.

What Is Your Return Policy?

We offer 100% Satisfaction Guarantee on all of our products. If you are not completely satisfied, return the unused tool within 10 days of purchase date for a refund of the purchase price. ( Shipping not included ) For further info, read our Terms & Conditions here

Attention!!

 

Due to the inability of the factory to get materials because of the Covid 19, we will be open only 2 days a week: Monday and Tuesday 8a.m. -4p.m.  Sales are outrunning the manufacturing ability, so we are not going to be accepting orders over the internet, until we can get caught back up.

If you want to order on the phone, we will take your order, with the understanding that we do not know what the wait times are right now.  We will not charge your card until the order can be filled. We just do not know at this point how long of a wait we are looking at for replenishment.

We just have to shut the website down, so the orders can get somewhat under control, in hopes that the factory will get caught back up.

We sincerely regret having to do this, but that is the way it has to be for the time being.

For our customers who have already had their card charged for an internet order, we will send you a full refund, if you do not wish to wait this out.  If you want to wait, just let us know, and we will keep the order in line and fill as soon as we can, as soon as the inventory starts to flow back in.  For those of you who ordered on the telephone, we have not charged your card yet, unless you have given us instruction to do so, and were in agreement with the uncertain wait times.

Please call us if you want a refund, or email us.  We will work to contact each customer with an order in, but please understand this is a time consuming process, and there are limited workers here as well, so please be patient.

Again, we deeply regret having to make this decision.  We value our customers and want to be fair to you, so we feel this was the right move, given the circumstances.

If you choose to wait, watch on our website and facebook page for a reopening bulletin. You can also request an email notification below.

Sincerely,

Larry D. Pierce

Owner of Rogue Hoe Distributing, LLC

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